Support & FAQ
Last Updated: December 2024
1. Product Overview
What is JAM?
JAM is an English speaking practice tool designed to help non-native speakers improve their speaking skills through 60-second impromptu speech sessions. The app uses AI to provide instant feedback on pronunciation, fluency, grammar, and vocabulary.
Who is JAM designed for?
JAM is perfect for English learners at CEFR A2 to C1 levels, including students preparing for language proficiency exams, professionals improving business English, and travelers enhancing communication skills.
2. Features & Usage
How does the 60-second practice work?
You select a topic, speak for 60 seconds, and receive instant AI-powered feedback on your pronunciation, fluency, grammar, and vocabulary. The app focuses on spontaneous speaking rather than memorization.
What kind of feedback do I get?
JAM provides detailed feedback on:
- Pronunciation accuracy and clarity
- Speaking fluency and pace
- Grammar usage and corrections
- Vocabulary suggestions and improvements
- Overall speaking confidence
Can I track my progress?
Yes! JAM tracks your practice sessions and syncs your progress across devices using iCloud. You can review your improvement over time and identify areas for focus.
3. Learning Effectiveness
How effective is practicing with JAM?
Regular practice with JAM helps build speaking confidence and improves real-world communication skills. The focus on impromptu speaking mirrors natural conversation scenarios.
How often should I practice?
We recommend daily practice sessions. Even 1-3 minutes per day can significantly improve your speaking skills over time. Consistency is more important than session length.
4. Subscription & Trial
How does the free trial work?
JAM offers a 7-day free trial with full access to all features. No credit card is required to start. After the trial, choose a subscription plan that works for you.
What subscription options are available?
JAM offers flexible subscription plans including monthly and yearly options. All plans include unlimited practice sessions, AI feedback, and progress tracking.
5. Technology & Data
Is my voice data secure?
Absolutely. Your voice recordings are processed entirely on your device using Apple's Speech framework. We do not store or transmit your voice data to external servers.
What devices are supported?
JAM is available for iOS 16 and iPadOS 16 or later. The app is optimized for iPhone and iPad, providing a seamless experience across Apple devices.
6. Troubleshooting
The app isn't recognizing my speech. What should I do?
Try these solutions:
- Ensure microphone permissions are enabled for JAM
- Speak clearly and at a normal pace
- Check that your device's microphone is working properly
- Make sure you're in a quiet environment
My progress isn't syncing across devices
Ensure that:
- You're signed in to the same Apple ID on all devices
- iCloud is enabled for JAM in your device settings
- You have a stable internet connection
- Both devices are running the latest version of JAM
7. Feedback & Roadmap
How can I provide feedback or suggestions?
We value your feedback! Please contact us at bear@beartalking.com with your suggestions, bug reports, or feature requests. Your input helps us improve JAM for everyone.
What new features are planned?
We're continuously working on improvements, including enhanced AI feedback, new practice topics, group challenges, and integration with other learning platforms. Stay tuned for updates!
Still Need Help?
If you couldn't find the answer to your question, please don't hesitate to reach out to our support team at bear@beartalking.com. We're here to help you succeed in your English learning journey!